We are proud to provide your pet the best grooming
experience possible! By offering a private
appointment, time is dedicated solely to your
pet. As such, we ask for promptness and
kept appointments.
TARDINESS: In order to achieve the lowest stress
environment possible, our schedule must run smoothly. Pets need to be
dropped off and picked up on
time. We are not a boarding or daycare
facility and do not have space to house pets.
A late drop-off/pick-up affects the day’s schedule, which in turn causes
stress to the grooming staff, our clients and their pets. If you are
unable to arrive within 10 minutes of your scheduled appointment, it may
be cancelled and cancellation charges will apply. For late pick-ups
during business hours, we will charge $5.00 for every ten minutes your
pet remains on the premises after expected pick up time. Once we close,
we will wait 30 minutes and charge an additional $2 per minute. After
that, your pet will be housed in a crate for the night and a $50 charge
will be applied to your account in addition to the late fees
accumulated. In a worst case scenario where no communication is given
to us about retrieval by business opening the next day, Animal Control
will be contacted for abandonment and you will be invoiced for all of the accumulated charges.
CANCELLATIONS: If you are unable to keep an appointment, we would appreciate as much advance notice as possible. We do request you provide us with a minimum notice of three business
days (not calendar days). This will
allow us time to refill your appointment. While we provide a reminder
call as a courtesy, it should not be relied upon. Please do not wait
for that call to cancel your appointment as those calls are placed two
business days before your appointment and would be considered late.
Charges will incur for notification less than three business days. A business day is a day we are open and conducting business.
* A
third
occurrence in the same year will incur the charge of the missed appointment plus
prepayment of
any future appointments. * A new client who cancels short notice for the
first appointment will not be offered another chance to reschedule. If the non-refundable deposit was not secured, said client will be invoiced.
Yearly Clients - Clients who book their appointments for the year are able to get their preferred day and time. This ensures that pets will be kept on a regular schedule (which helps with training) as well as a holiday appointment. If given enough notice of a scheduling conflict, we may be able to move an appointment close enough to stay on schedule. With shorter notice, however, the appointment will be cancelled without rescheduling and the client must wait until the next appointment. Two cancellations within a six (6) month period will forfeit their privileges. Future appointments will be cancelled and appointments will be made one at a time.
NO SHOWS: A client who no-shows with
an explanation can reschedule once payment has been made for the missed groom.
A client who no-shows without explanation will not be offered another chance to
reschedule and they will be invoiced for the reserved appointment. CHARGES: The charge is equal to the amount of the
groom scheduled. Invoices are due upon receipt and should be paid within seven (7) days of the
cancelled appointment. Unpaid invoices will be sent to collections. Short notice
cancellations or no shows cause us to have a financial loss (by that, it
affects my paycheck). We are in business
to service our client's pets using a holistic approach by utilizing gentle
techniques in a low-stress environment. Please respect our time, as there
are only 4-8 private appointments
available during the day and those appointments need to be filled in order for us to stay open. We may
not be the right business for everyone and that's okay.
Thank you for your understanding of how our salon operates and the
need for these policies. We believe you and your pet will truly value
and appreciate our services. We are dedicated to the health and
happiness of your pet!
