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We are proud to provide your pet the best grooming experience possible!  By offering a private appointment, time is dedicated solely to your pet.  As such, we ask for promptness and kept appointments.  

TARDINESS
:  In order to achieve the lowest stress environment possible, our schedule must run smoothly.  Pets need to be dropped off and picked up on time.  We are not a boarding or daycare facility and do not have space to house pets.  A late drop-off/pick-up affects the day’s schedule, which in turn causes stress to the grooming staff, our clients and their pets.  If you are unable to arrive within 10 minutes of your scheduled appointment, it may be cancelled and cancellation charges will apply.  For late pick-ups during business hours, we will charge $5.00 for every ten minutes your pet remains on the premises after expected pick up time.  Once we close, we will wait 30 minutes and charge an additional $2 per minute.  After that, your pet will be housed in a crate for the night and a $50 charge will be applied to your account in addition to the late fees accumulated.  In a worst case scenario where no communication is given to us about retrieval by business opening the next day, Animal Control will be contacted for abandonment and you will be invoiced for all of the accumulated charges. 

CANCELLATIONS:  If you are unable to keep an appointment, we would appreciate as much advance notice as possible.  We do request you provide us with a minimum notice of three business days (not calendar days).  This will allow us time to refill your appointment.  While we provide a reminder call as a courtesy, it should not be relied upon.  Please do not wait for that call to cancel your appointment as those calls are placed two business days before your appointment and would be considered late.

Charges will incur for notification less than three business days. 

  * A third occurrence in the same year will incur the charge of the missed appointment plus prepayment of any future appointments. 
  * A new client who cancels short notice for the first appointment will not be offered another chance to reschedule.  If the non-refundable deposit was not secured, said client will be invoiced.

Yearly Clients - Clients who book their appointments for the year are able to get their preferred day and time.  This ensures that pets will be kept on a regular schedule (which helps with training) as well as a holiday appointment. If given enough notice of a scheduling conflict, we may be able to move an appointment close enough to stay on schedule.  With shorter notice, however, the appointment will be cancelled without rescheduling and the client must wait until the next appointment.  Two cancellations within a six (6) month period will forfeit their privileges.  Future appointments will be cancelled and appointments will be made one at a time.

NO SHOWS:  A client who no-shows with an explanation can reschedule once payment has been made for the missed groom.  A client who no-shows without explanation will not be offered another chance to reschedule and they will be invoiced for the reserved appointment.

CHARGES The charge is equal to the amount of the groom scheduled.  Invoices are due upon receipt and should be paid within seven (7) days of the cancelled appointment.  Unpaid invoices will be sent to collections.

Short notice cancellations or no shows cause us to have a financial loss (by that, it affects my paycheck).  We are in business to service our client's pets using a holistic approach by utilizing gentle techniques in a low-stress environment.  Please respect our time, as there are only 4-8 private appointments available during the day and those appointments need to be filled in order for us to stay open.  We may not be the right business for everyone and that's okay. 

Thank you for your understanding of how our salon operates and the need for these policies. We believe you and your pet will truly value and appreciate our services.  We are dedicated to the health and happiness of your pet!