For K-9s &
Felines, LLC offers holistic, gentle pet grooming.
Holistic means working with the whole animal; not just the physical
aspect, but the mental and emotional aspects as well. So, we’re not just providing your pet with a
bath and a haircut, but working with your pet to provide a low-stress grooming
environment that he or she will learn to enjoy. We
do not use aggressive means to “get the job done” nor do we perform high volume
(cage) grooming. This can stress your pet. Because we understand
that grooming is not natural for pets, we offer your pet a private
appointment where they are groomed start to finish using gentle
techniques. We work with your pet to find what is most comfortable for
them. We provide them with a calm, relaxing atmosphere and give them lots
of love! Finally, your pet gets to leave as soon as it's done. We
will provide you with an estimated grooming time but will call before they are
ready. Our goal is to have the owner walking in as their pet is coming
out. If your pet has fears or
anxieties or are health challenged (seniors, for instance), we take our time to
work with them. Humanity over vanity is
a saying in the grooming industry – your pet’s physical and emotional needs are
far more important than a perfect groom!
You can help your
pet, too, enjoy the grooming experience.
It is extremely important to maintain your pet’s grooming at home to
prevent tangles and mats, among other things.
We’ve learned that most owners are not brushing properly and causing
irritation or pain to their pets. If you
find your pet does not like being brushed at home, ask us to show you how to do
so properly. Let us show you the proper
tools to use, as well.
Grooms: The best way to keep
grooming costs down is to put your pet on a maintenance schedule. Your pet will
enjoy these grooms because they are easy for them to handle and quick! Most
pets on a maintenance schedule are done in an hour. This is the ultimate spa
experience for your dog or cat: a private appointment,
grooming hands-on, start to finish and performed efficiently and timely. We
believe this is the best way to groom your pet!
We also encourage you to book
your appointments for the year, which assures you of a holiday appointment. To
set up your yearly and/or maintenance appointments, please visit us at the
store or call us at 572-0055. Thank you so much for your support and loyalty!
While appointments for cats can
be flexible throughout the week, we have designated select days to be CAT
ONLY spa days. We will not book nail trims for dogs on those days as we
want those days to be cat friendly and DOG-FREE. The following dates are designated for cat spaw days (please note they are all Wednesdays): January 25, March 8, June 7, July 19, August 30, October 18 and November 29.
A basic grooming package includes the following:
nail trim, ear inspection/cleaning, massaging bath using premium, all-natural
spa products, blow dry and comb out. Additional charges will apply
for breed cuts, shave downs or puppy cuts/kitty clips as well as specialty
baths (oatmeal, medicated, flea or skunk). Please call for details.
Prices are subject to change. Our dog grooming
prices are based according to AKC breed standards and the amount of time it
would take to groom a pet properly
maintained at home. Every pet is unique and even within the same
breed, size and coat types are different. As such, we cannot provide
exact quotes. We can, however, provide you with a starting price or a
general range for that breed. Factors such as coat or skin conditions,
type of coat, age, weight, mobility, behavior and style of haircut all affect
the amount of time it takes to finish your pet as well as wear and tear on the
groomer's tools (and the groomer herself!). Any, or all, of these
conditions will increase the grooming price.
Please note that payment is due when services are rendered. Grooming is by appointment during regular store hours. Please call us at 572-0055 to schedule your pet's appointment.
Nail trims: By appointment only, during the last half hour of the day.
Dog & Cat Nails are $8.00 (difficult animals, embedded nails
or filing/dremeling incur additional charges).
We will not groom aggressive animals. Aggressive animals, stressed animals that could harm
themselves or the groomer, or animals with certain health issues, should be
groomed under a Veterinarian's care.
We reserve the right to refuse service for any
animal that is too matted, stressed or becoming agitated. Charges will
apply for work done.
With regard to matting, please understand that this is very painful for your pet (as well as the groomer). Pets should be brushed/combed weekly, if not daily during, especially during shedding season. All animals shed, some more than others. If mats start to form that you cannot remove, please call us. That is the time to remove them. As the mats get bigger and tighter, they cause more pain to the animal. This makes them miserable and angry and difficult to work with. Animals coming in matted will be shaved down at an hourly charge ($60/hour - charged by the minute) in addition to the cost of the regular groom. No exceptions. (If we are unable to finish due to temperament/severity, we will stop and request that you bring it to your vet to be completed under anesthesia. Charges will incur for work performed.)
With regard to expressing anal glands, please know that this is notpart of the grooming package. We have been advised by grooming schools as well as the veterinary community, that expression should not be performed unless recommended and performed by a veterinarian. Many times, anal gland issues can be resolved with a proper, species-appropriate diet. We can help you with that. For more information, click on the video link to see Dr. Becker's educational video on anal glands. [Video]
We are proud to provide your pet the best grooming
experience possible! By offering a private
appointment, time is dedicated solely to your
pet. As such, we ask for promptness and
TARDINESS: In order to achieve the lowest stress
environment possible, our schedule must run smoothly. Pets need to be dropped off and picked up on
time. We are not a boarding or daycare
facility and do not have space to house pets.
A late drop-off/pick-up affects the day’s schedule, which in turn causes
stress to the grooming staff, our clients and their pets. If you are unable to arrive within 15 minutes of your scheduled appointment, it may be cancelled and cancellation charges will apply. For late pick-ups during business hours, we will charge $5.00 for every ten minutes your pet remains on the premises after expected pick up time. Once we close, we will wait 30 minutes and charge $1 per minute. After that, your pet will be housed in a crate for the night and a $50 charge will be applied to your account in addition to the late fees accumulated. In a worst case scenario where no communication is given to us about retrieval by business opening the next day, Animal Control will be contacted for abandonment.
CANCELLATIONS: If you are unable to keep an appointment,
please provide us with a minimum notice of three business days. This will
allow us time to refill your appointment.
(While we provide a reminder call as a courtesy, please do not wait for that call to cancel. Cancellations made then or after are considered late.)
Charges will incur for notification less than two business days. The
first time is forgiven and a review of the policy is provided. The second
occurrence will incur the charge of the cancelled appointment. A third
occurrence will incur the charge of the missed appointment plus prepayment of
any future appointments.
NO SHOWS: No shows are different.
A client who no-shows without explanation will not be offered another chance to
reschedule. A client who no-shows with
an explanation can reschedule once payment has been made for the missed groom.
CHARGES: The charge is equal to the amount of the
cancellations or no shows cause us to have a financial loss (by that, it
affects my paycheck). We are in business
to service our client's pets using a holistic approach by utilizing gentle
techniques in a low-stress environment. There
are only 4-8 private appointments
available during the day, so our appointments need to be filled. We may
not be the right business for everyone and that's okay.
Thank you for your understanding of how our salon operates and the need for these policies. We believe you and your pet will truly value and appreciate our services. We are dedicated to the health and happiness of your pet!
Pets are not allowed in the store if they have fleas (or any other transmissible infestation or disease.) Please read our policy regarding fleas:
Appointment must be made in advance for any flea baths.
Appointment will be at the end of the day and overtime charges will incur if level of infestation requires additional grooming after store hours.
A minimum charge of $25.00 will be imposed in addition to the cost of a basic groom for that pet.
Captstar must be given to your pet 6 hours before arrival.Capstar can be purchased at your veterinarian's office, our neighbors at U30 Cat & Small Dog Wellness Centeras well as our store. It is a safe and affordable medication that kills all the fleas on your pet and starts working within 15 minutes with a 90% kill rate after 6 hours. If you are giving your pet an oral pest preventative, please check with your vet first before giving Capstar.
Professional Cat Groomers Association of America.
Member in good standing since 2010.
New England Pet Grooming Professionals
Member in good standing since 2010.
National Dog Groomers Association of America, Inc.