Leashed, supervised pets are welcome in the store. Please retract and lock leashes.
Note: should a dog mark/damage a retail item, the owner will be charged as that item cannot be sold. Thank you for your understanding!
For the safety of our patrons and products, we require that all pets entering the store be:
be kept under supervision and control at all times (to prevent marking & damage)
be free of contagious illnesses (kennel cough, etc.) or pests (fleas, etc.)
up-to-date on Rabies, Distemper and Parvovirus vaccines (titers accepted for Distemper & Parvo.)
be people and pet friendly (we can make arrangements otherwise)
All children under the age of 16 are welcome in our facility provided they are supervised by an adult. Otherwise, they may be asked to leave.
We provide gentle grooming in our facility and work on many animals who are fearful, timid or excitable. Noises made by children or squeaking toys, can spook or excite them, which is a risk for injury. In consideration of the pets in our care, we ask that children are kept quiet. Thank you for your understanding and cooperation.
Policies regarding charge cards, personal checks and returns are posted at the sales counter. A brief summary is included below.
Cash is preferred to keep our costs down. (We do not add our fees into our pricing.)
Personal checks are accepted with photo ID; however, we will charge a $30.00 fee for any returned check.
We accept Visa, Mastercard, Discover and American Express (Visa/Mastercard debit preferred). Due to the high costs associated with credit card transactions, a $10.00 minimum purchase is required. Thank you.
Please note that payment is due when services are rendered.
Returns - Must be made within 14 days from the
date of purchase. Receipt must be presented - no exception. Item(s)
must be in resalable condition (not used or worn, in original
packaging, etc.), which will be determined by company personnel.
Items purchased on
clearance/close-out are final sale and cannot be returned. Items that are wearable
(clothes, beds, etc.) or temporary (i.e. e-collars) cannot be returned.
Approved returns will be exchanged or refunded the same way purchased (cash or credit). If paid by check, there will be a 14-day wait for customer's check to clear. Then they can either come in to request a cash refund or we can mail them a check.